Who we are and how we work

What we sell, and only what we sell

RapidHeat is a plug-in PTC ceramic heater with a thermostat, timer and remote, sized for rooms up to about 12 m². We sell it direct from getrapidheat.co.uk with free tracked UK delivery and a 30-day money-back guarantee. That is the entire range. We are not a marketplace, and we do not sell through Amazon or eBay — listings using our name there are not ours.

Who writes these guides

Every guide on this site is written and checked by the RapidHeat UK team: the same people who answer support@getrapidheat.co.uk and handle returns. That gives us one useful advantage over a general review site — we read what customers actually tell us about their bedrooms, conservatories, sheds and caravans, including the complaints.

We are a retailer, not a body of independent testers, and we say so plainly. Where a question is about electrical safety or building regulations we point you to a qualified electrician rather than guess. Where our own product is the wrong answer — open-plan rooms, uninsulated garages, whole-house heating — we say that too, on is RapidHeat any good and RapidHeat vs the alternatives.

How we work out running costs

Every cost figure on this site uses the same simple, checkable arithmetic. There is no modelling and no assumption about your house:

Cost per hour = (watts ÷ 1,000) × pence per kWh

So a 1,200 W heater at 27p per kWh is 1.2 × 27 = 32.4p an hour at full power. Unless a page says otherwise, we use 27p per kWh as an illustrative UK electricity unit rate and about 6.5p per kWh for gas when comparing with central heating. Your own rate is printed on your bill and varies by region, tariff and meter type, so use ours as a worked example and swap in yours.

• Figures are for the element running continuously. A thermostat can reduce run time after the room warms, but insulation, weather, room size, draughts and the chosen temperature determine how often it cycles.
• Wattage sizing uses roughly 100 W per square metre for an insulated room, with 30–50% added for conservatories, garages, single glazing and high ceilings.
• We do not claim one direct electric heater creates more heat from the same electricity than another. Savings can come from heating a smaller area and from controls limiting how long the element runs.

The full method, with cost tables by wattage, is on electric heater running costs.

How we price bundles

Bundle prices exist because posting three heaters costs us barely more than posting one, and most customers want a heater in more than one room. That saving is passed on rather than invented: £49.95 for one, £89.91 for two, £110.89 for three and £119.88 for four, all delivered free. There is no subscription, no auto-renewal and no code to hunt for — the full breakdown is on RapidHeat price and bundles.

Reviews and what we do with criticism

Our rating is 4.8 out of 5 from 1,247 UK customers. We publish the four-star reviews and the recurring criticisms — display brightness at night, and disappointment from anyone expecting one heater to warm a large open space. Removing those would make the page more flattering and less useful.

What we will not say

• That a plug-in heater will halve your heating bill.
• That it heats “any room” in a fixed number of minutes.
• That stock is running out, when it is not.
• That it is safe to leave any heater running unattended all night.

If you spot anything on this site you think is overstated, tell us at support@getrapidheat.co.uk and we will correct it.

Buying, delivery and returns

Orders are paid on our secure Shopify checkout over an encrypted connection, and we dispatch every RapidHeat unit ourselves. Delivery is free and tracked to UK mainland addresses, with up to one working day handling and an estimated 2 to 4 working days in transit — details on delivery. If it is not right for your room, our returns page explains the 30-day money-back process, and warranty covers faults after that.