Customer care
Warranty and product support
The short answer
Every RapidHeat comes with a 12-month warranty against manufacturing faults, provided directly by RapidHeat UK.
Written and checked by the RapidHeat UK team · how we work out running costs
Standard 12-month warranty
Your RapidHeat is covered for 12 months from the delivery date against faults in materials and manufacture. If the heater stops working through no fault of your own in that period, it is repaired, replaced or refunded.
Who provides the cover
The warranty is provided by RapidHeat UK, the seller of your heater. Keep your order confirmation email — it is your proof of purchase and the fastest way to start a claim.
What the warranty does not cover
- Accidental damage, drops, or liquid ingress.
- Damage caused by use outside the instructions, or by an unsuitable power supply.
- Normal wear, discolouration, or a dusty filter that simply needs cleaning.
- Units that have been opened, modified or repaired by someone else.
How to claim
Reply to your order confirmation email with your order number, a short description of the fault and, if possible, a photo or short video. If you cannot find it, email us at support@getrapidheat.co.uk and we will point you to the right contact.
Looking after your heater
- Unplug before cleaning and let the unit cool.
- Wipe the housing with a dry or barely damp cloth — never immerse it.
- Vacuum the intake grille every few weeks so airflow stays strong.
- Plug directly into a wall socket rather than a daisy-chained extension lead.
This warranty is in addition to your rights under the Consumer Rights Act 2015 and does not replace them.
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Sold direct by RapidHeat UK. Secure checkout, free tracked UK delivery.
