Customer care
Warranty and product support
The short answer
Every RapidHeat comes with a 12-month warranty against manufacturing faults, and you can extend that cover at checkout.
Standard 12-month warranty
Your RapidHeat is covered for 12 months from the delivery date against faults in materials and manufacture. If the heater stops working through no fault of your own in that period, we repair, replace or refund it.
Optional extended cover
At checkout you can add secure delivery protection plus extended warranty cover for £4.95. This protects your parcel in transit and extends your warranty period beyond the standard 12 months. It is optional and you can order without it.
What the warranty does not cover
- Accidental damage, drops, or liquid ingress.
- Damage caused by use outside the instructions, or by an unsuitable power supply.
- Normal wear, discolouration, or a dusty filter that simply needs cleaning.
- Units that have been opened, modified or repaired by someone else.
How to claim
Email support@getrapidheat.co.uk with your order number, a short description of the fault and, if possible, a photo or short video. Our UK support team replies within one working day and arranges the next step.
Looking after your heater
- Unplug before cleaning and let the unit cool.
- Wipe the housing with a dry or barely damp cloth — never immerse it.
- Vacuum the intake grille every few weeks so airflow stays strong.
- Plug directly into a wall socket rather than a daisy-chained extension lead.
This warranty is in addition to your rights under the Consumer Rights Act 2015 and does not replace them.
Ready to warm your room in about 5 minutes?
Order RapidHeat today with free tracked UK delivery and a 30-day money-back guarantee.
