Returns and refunds

Our 30-day money-back guarantee

You can return your RapidHeat within 30 days of delivery for a refund of the price you paid. We ask that the heater is returned complete, with the remote control and in a condition that allowed you to test it normally at home.

How to start a return

1. Email support@getrapidheat.co.uk with your order number and the reason for the return.
2. We reply with your return address and a reference to include in the parcel.
3. Post the parcel back using a tracked service and keep the receipt until your refund arrives.

Refunds

Refunds are issued to your original payment method within 5 working days of your return arriving with us, and your bank normally shows the money within a further 3 to 5 working days. We email you as soon as the refund is processed.

Return postage

For change-of-mind returns the cost of return postage is yours. If your heater arrived faulty, damaged or not as described, we cover the return cost and send a replacement or full refund — your choice.

Faulty or damaged on arrival

Contact us within 30 days with a photo of the fault or damage and we will resolve it without asking you to pay postage.

Your statutory rights

Nothing here reduces your legal rights. Under the Consumer Contracts Regulations you have a 14-day cooling-off period from delivery, and under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described. Our 30-day guarantee is in addition to those rights.